Cases
Open cases with SLA clocks and ownership. This makes escalation predictable and measurable.
Showing 2 cases.
| Case | Site | Severity | Status | Owner | Opened | SLA due |
|---|---|---|---|---|---|---|
c-9004 Firewall throughput concerns after provider handoff | Dubai Hub Helios Energy • EMEA | sev3 | investigating | NOC | 4 months ago | 4 months ago |
c-9005 Carrier lead time clarification required for circuit order | Paris Office Northbridge Pharma • EMEA | sev3 | waiting | Provider | 4 months ago | 4 months ago |